My recent post “70:20:10 – Myth or Legend?” roused a few readers to offer up some really solid comments, and there were a few that left me feeling like I was at a NASCAR race and just shouted “Ford Rules!” Now if you’ve never been to a NASCAR race, let me tell you this about […]
Tag: Discovery
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What About the Other 95%?
As we speak there is a new technology rage about to enter the stage, Learning Experience Systems (LES). This new technology entrant is a good thing. Yes, we are headed in the right direction. And yes, we are bringing learning opportunities closer to the Learner at the Point-of-Work. But still…I have to ask, are we really addressing the Other 95% or are we just dragging the 5% closer to the Point of Work?
In the event your brain immediately visualized training courses or learning events residing on your LMS…we have a potential disconnect here because “Training” in any form represents only the 10% in the 70:20:10 framework, and to make that even uglier, the 10% falls into the +/-5% of our 2,000 hour work year that Bersin’s research says we get each year in the form of formal learning. So what? That +/- 5% begs for what I felt was not researched…but leaves an obvious question – “What about the “OTHER 95%?”
A colleague of mine described adopting a Performance Paradigm where Performance Support is fully integrated as “the project that never dies” and that’s not a bad thing, because if the paradigm dies, so do the performance benefits…and those benefits are tied directly to tangible, measurable business results.
Many organizations are locked into long-held beliefs that training is the default solution to overcoming performance challenges. While training can certainly contribute to closing performance gaps, sadly, the only outcome that can be consistently proven is the creation of potential. Is potential enough?
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Define the “DO” First
When you consider how quickly business is moving, and the need for an agile and resilient workforce represents minimum criteria for creating sustained capability, the rules of engagement have clearly changed. Training cannot keep pace; scope and charter just do not match up when our new ground zero is located downstream in the post-training world…at the point of work…at the moment of need.
Question: If flawed performance was a jet airliner with a broken engine how far would it fly?
Answer: All the way to the scene of the crash.
And the scene of the crash is precisely where Training should show up to investigate the potential for building learning and performance solutions…after they find the black box.