Is it 70:20:10 or is it 85:12:3? To answer this question I offer another question – “Who gives a rip?” – as long as the end-game drives sustained workforce capability. The correct ratio is only correct if the end-game is reached.
Tag: AGILE
Successful implementation does not equal full adoption. My point is simply this – being ready to deploy any manner of change is not the same as being at a state of readiness to implement effectively and ensure sustainable adoption across the user population. Both of those examples from my own experiences flash back when I think about the prospects of integrating EPS in any organization.
…but why launch into an 8-to-16 week design and development cycle for an hour of e-learning when the discovery evidence is staring you in the face screaming for a performance support [PS] job aid needed at the point of work? Disruptive? Yup! Agile? You’d better believe it.
When a Performer confronts a “Do I cut the red wire or the blue wire” moment of need; logging into the LMS and searching for the reference knowledge buried in the “How to Disarm a Chorizo Sausage” eLearning course is not an option…especially when the fully-armed chorizo sausage they’re facing has a ticking timer attached. They simply need to know which wire to cut…NOW! That ain’t training!
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Intentional Design Vs ADDIE
The “intentional” aspect of this design model is focused on impacting performance at the point of work first. This methodology is at the core of a Learning & Performance paradigm, which, by the way, is inclusive of training…but only if and when it is necessary. Our objective is shrinking time-to-impact, not time-to-training.
Embedded Performer Support [EPS] is the discipline we so desperately need to integrate into our Training efforts. Notice that I did NOT say we should walk away from or stop Training. We still have a need to train our people, and always will, but when training only serves as the primer, we have to consider there are still coats of paint that must be applied after the primer has dried.
STEP CHANGE is what we have left as an option when all the innovation that got us to where we are today has run its course. Sustained capability is the ultimate outcome we seek, and sustained capability is at the heart of a Performance Paradigm.
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AGILE Is As AGILE Does
As with earlier conferences that I’ve spoken at this year, there is once again a lot of buzz around the concept of AGILE. AGILE what? That is a key question to ask because from what I’m seeing, not all AGILE approaches are scoped equally when it comes to learning and performance solutions.