We all experience hair on fire moments every single day and our ability to execute a quick action like Stop, Drop & Roll effectively and efficiently translates into effective loss prevention; saved accounts; business liability averted; employee churn prevented; redundant effort and rework minimized, competitive sales closed, material waste minimized…and…and…and. None of these tangible business impacts manifest during Training, and yet we continue to posture Training as the primary driver behind the business outcomes we seek.
Tag: EPS
One of the more recent buzzwords surfacing in our L&D lexicon is “Ecosystem”, and I see it as having more significance to a sustainable learning and performance strategy than acceptance. “Why seek what you already have? Answer: It’s not really a question of having an ecosystem; the real question is – “Are you managing the one you have effectively and efficiently?”
EPS readiness has more moving parts than simply building a few job aids and calling it good. In fact, to accurately assess readiness, I believe there are six major buckets of attributes and capabilities that should be considered. I developed an EPS Readiness Assessment a couple years ago that holistically covers the entire ecosystem where a sustainable EPS discipline can be integrated.
…and I tend to believe that the “environment” defining each organizations’ learning and performance ecosystem is unique. Attempting to put learning and performance support into specific sized boxes is an unnecessary complication. For this camper, the objective is clearly one of driving performance…versus adhering to concept percentages.
I just had breakfast with a good friend and colleague, and, the usual thing happened; the conversation shifted to performance challenges around business systems implementations. He is a process improvement engineer blessed with the curse of a training background followed by deep business process improvement experience. While that sounds like a contradiction in terms, it […]
If all you ever did was automate workflow documentation…something that already has to happen…you could look at that as a first phase EPS implementation. And say, ”Look Ma, no technology! And by the way, I just whacked documentation costs by over 60%!
When a Performer confronts a “Do I cut the red wire or the blue wire” moment of need; logging into the LMS and searching for the reference knowledge buried in the “How to Disarm a Chorizo Sausage” eLearning course is not an option…especially when the fully-armed chorizo sausage they’re facing has a ticking timer attached. They simply need to know which wire to cut…NOW! That ain’t training!
Categories
Intentional Design Vs ADDIE
The “intentional” aspect of this design model is focused on impacting performance at the point of work first. This methodology is at the core of a Learning & Performance paradigm, which, by the way, is inclusive of training…but only if and when it is necessary. Our objective is shrinking time-to-impact, not time-to-training.
At the recent Learning Solutions 2014 conference in Orlando, the Guild added another concurrent conference to the venue – Ecosystems 2014. Amazingly, at an additional cost there were over 200 participants attend the extra breakout sessions. While there were most questions surfaced than answers, it was clear that the concept of address the Learning & Performance environment as an ecosystem was a hit…and more questions than answers.
Question: If flawed performance was a jet airliner with a broken engine how far would it fly?
Answer: All the way to the scene of the crash.
And the scene of the crash is precisely where Training should show up to investigate the potential for building learning and performance solutions…after they find the black box.