Deployment gets you to the end-of-training celebration party and the three-bite shrimp, the balloons, the creepy clowns, and the face painting. A frightfully high percentage of system knowledge packed into the heads and hearts of learners evaporates [unreinforced knowledge retention loss] almost before all the confetti is swept up from the gala celebration. Then comes something called GoLive, and heads and hearts that were “certified as ready”, struggle with crippled recall knowledge; some users settling for feelings of success when they can remember enough to sign-on to SAP or the EMR the first time. Now our learners are in their downstream, post-training environment called the work context. Now they are outside of the scope and charter of most training organizations. Now they are most dangerous. As Satchel Paige said, “It’s not what you don’t know that can hurt you; it’s what you think you know that just ain’t so!”
Tag: training paradigms
Sounds downright subversive, maybe even a wee bit scandalous does it not? Very likely, this title may imply behavior that is a little risky too. Personally, I think it is high time we view risk as a catalyst, not a restrainer…and that could be “too much caffeine” doing the talking. Seriously, it is time to act on the risks that threaten training as we know it. Please do not confuse passionate posturing of an idea with a radical rant, though what you read in this post has earmarks of both. So hang on…