Tag: #pointofworkassessment #intentionaldesign #momentsofneed #productivityaccelerationtechnology

Over the last several years, I have written about the concept of convergence; specifically, convergence of learning with work. Emphasis was placed on assets Learning & Development (L&D) produced to enable performance support closer to actual work. Workflow Learning is the more current manifestation of convergence and is a new rallying point for L&D. My fear is that there is potential that L&D may be saddled with a blind spot that will not fully optimize solutions integrating newer technologies like Artificial Intelligence (AI) directly into workflows. Does this negate the viability of Workflow Learning? Absolutely not. In my opinion, it postures an additional critical outcome beyond training that expands our headset and our scope – Workflow Performance.

 So…does Intentional Design threaten the ID role? Just the opposite – it expands the role into new asset development that can be re-used or re-purposed to decrease actual development time by following a Create Once – Use Many Times mindset. In some ways one could consider intentional design as replacement therapy…replacing long-form learning with short-form solution assets that can serve multiple roles both at Point-of-Work (Moments 3,4 & 5) and at Point-of-Entry (Moments 1 & 2).