Categories
Continuous Learning

From Workflow Documentation Springs Exemplary Performance

I just had breakfast with a good friend and colleague, and, the usual thing happened; the conversation shifted to performance challenges around business systems implementations. He is a process improvement engineer blessed with the curse of a training background followed by deep business process improvement experience. While that sounds like a contradiction in terms, it […]

Categories
Continuous Learning

Change Leadership: When Change Management Is Not Enough

Ask any IT professional if they have a repeatable process for Change Management (CM) and you can expect an unequivocal “Yes we do!” as the response, and likely suffer a sideways glance wondering what motivated such a ridiculous question. Take IT out of the equation for a moment and consider a transformational change like continuous learning. Tactical CM is a requirement, but it will not generate enough momentum to bridge the gap between deployment and implementation.This is a perfect example where Change Leadership (CL) is required to expand the scope of shepherding sustainable Change in and across the organization.