Going back to the research showing most (84%) of Digital Transformations fail, I have to ask, “Would we have been more successful if we treated the initiative a Workforce Transformation?” or replace “Workforce” with “People” if you like. The human component of Transformational Change is the wild card. Dynamic roles and myriad tasks create an avalanche of data points that confront any sense of easy Discovery. This is even more imposing when we need to be looking for patterns of failure at the role and step level. That is why “At least 90% of new enterprise apps will insert AI technology into their processes and products by 2025.” (IDC)
Technology does not fail…people do. The transformation is digital, no doubt about it, but if we neglect the transformational shifts at the human level and neglect to address performance restrainers in the workflow at Points-of-Work, we fail the people.
