We (L&D) could prove knowledge transfer…also known as “potential”…at completion of our learning events, but we were not focused on nor were we equipped to implement that learning downstream at Point-of-Work where “effective and sustainable performance” SHOULD manifest. Just ask the Help Desk staff blown out with an avalanche of post-training questions. Just ask the Procurement staff pulled off task to isolate and recycle bogus requests due to data field entry errors. Just ask the HR staff buried in Manager Self-Service confusion. Just ask the frustrated end-users who fought through delays in getting help at their moments of need…and there were plenty. Did we ultimately implement and slog toward full adoption? Yes…but at what cost?
Tag: #Pointofwork #PWA #performancesupport
I’m a big fan of reducing redundant work and these RIGHT THINGS provide a structure to optimize short-form assets to enable productivity acceleration at the Point-of-Work. Optimization is tied directly to identification of performance restrainers via the PWA.
I’ve often read corporate vision statements and have even been part of organizations that boast “People Are Our Greatest Asset”. That’s great, and it should be a Truth that is practiced not just spewed. Sorry if that’s too harsh, but a more believable Truth, and even harsher…though it is either ignored or not even on the radar…reads something like this: “People Are Our Greatest Asset, and We Will Train Them to the Point of Being Our Greatest Liability”.
Clearly that is not anyone’s intent; however, it represents a Truth when we rely upon a Training Paradigm to inject competency into our workforce to sustain workforce productivity and performance. Can we handle the Truth(s) of a Training Paradigm?
If we’re already considering the potential mix of destination solutions, then the journey must’ve been successful, and we’re only left to decide where to begin, right?
This point is known as “premature destination”, that moment where we think we’re ready to decide but are not actually at a state of readiness to make an informed decision.
The continuity of learning and task-level execution are mission-critical in a military work environment. Is mission criticality in our corporate environment any less important? Granted the outcomes are less lethal, but are they less mission-critical?