Given the exponential growth of information sources and powerful search capabilities like Google at our disposal, a bulk-curated information tsunami is inbound…if not already on the beach. We’ve effectively curated ourselves into a well-intended, curated, bulk information volume issue.
If one’s hair is on fire, the only solution should NOT involve logging into the LMS and completing a “Fire Safety” course. Yeah, I know…ridiculous example, but it paints an accurate picture that points to the need for “just enough – just-in-time – just-for-me” assets/opportunities intentionally designed for application at the Moment of Need.
The time is upon us to converge actionable information and insight with the moment of need and at the Point-of-Work. This is not a training issue, nor is it a job aid or an instruction set, it’s sharing of human wisdom and intelligence.
Adopting a performance support paradigm is a project that never ends. Why? Because the dynamics of the learning performance ecosystem we need to support never ceases being dynamic. We are choosing to adopt a paradigm that is directly aligned and impacted by the speed and the dynamic demands of business performance. What can be more dynamic that that?
“At what point do we reach diminishing returns in workforce productivity by complicating existing workloads with more work to learn new systems?”
Methinks building a culture is something you back into by taking bold, visible steps that communicate positive change that is not “done TO the workforce to make things better” but is “done FOR the workforce to enable their success. Make things better for those who make better business outcomes.”
If we’re already considering the potential mix of destination solutions, then the journey must’ve been successful, and we’re only left to decide where to begin, right?
This point is known as “premature destination”, that moment where we think we’re ready to decide but are not actually at a state of readiness to make an informed decision.
The continuity of learning and task-level execution are mission-critical in a military work environment. Is mission criticality in our corporate environment any less important? Granted the outcomes are less lethal, but are they less mission-critical?
If we cannot move our training innovations closer to Point-of-Work, we need to regroup with a strategic re-think. Why not leverage Digital Performance Support – DPS technology and converge Point-of-Work with Point-of-Entry?
“If you ask people to describe what empathy means, you’re likely to hear words such as understanding, sympathy, compassion, responsiveness, identity, recognition, consideration, thoughtfulness, kindness, concern, sensitivity, flexibility and care.” In many ways this perceived lack of empathy is a lot like workforce performance…not what we do to ensure it, but what is not done to enable it.